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Software Quality Manager – Remote – US – Boston, MA

Syniti, formerly BackOffice Associates, was founded to solve business’ complex data challenges, bringing synergy between data and business, delivering confidence and progress along clients’ business transformation journey. Through a combination of unique data expertise, services, and intelligent software leveraging artificial intelligence and machine learning, we help clients manage their data journey from data conversion to data quality, data archival and replication, master data management, analytics, information governance, and data strategy.

Utilizing the market’s top data specialists, validated industry knowledge and proven methodologies, Syniti has led thousands of successful data journey projects for Forbes Global 2000 organizations. SAP resells Advance Data Migration and Information Steward Accelerator by BackOffice Associates as SAP Solution Extensions.

Syniti is a purpose-driven company. “We’re embracing the future together as one – with our employees, clients and partners – accelerating global and human progress, one data challenge at a time.”

Headquartered in Boston, MA, Syniti operates in 25 countries around the globe.

Position Summary

Syniti believes that Quality is an integral part of the full software development lifecycle. As a member of the Engineering leadership team (reporting to the VP of Engineering), you will own the day-to-day management, strategy, and leadership of our Quality Engineering team. We are a small team so the person in this position will also have to be willing to get in the weeds with the team and contribute technically.

The Software Quality Manager will guide and support a team of quality and automation engineers working within and across cross-functional teams to deliver new software features end to end. This position will also be responsible for identifying overarching quality and automation problems, including managing the development of test automation frameworks and tooling along the CI/CD pipeline. The person in this position will also be collaborating with stakeholders from development, product management, and customer success while continuously looking for insights and opportunities to enhance product quality processes and adopt best practices.

This role requires expert knowledge of QA methodologies, SDLC, Agile development processes, and CI/CD tools and philosophy. 

This role will ensure we stay at the forefront of technology and practices with a passion for quality and test automation and commitment to delivering an excellent customer experience for our SAAS and on-prem products.

Primary Responsibilities:

Own the Quality of our products across and within teams, including:

  • Test planning, automation, & execution
  • Engineering Enablement
  • Quality reporting/tracking/metrics
  • Setting and driving Quality Priorities and Initiatives
  • Recruitment and supervision of Quality Engineering staff
  • Participating in the larger Engineering Leadership Team
  • Define, document, and improve Continuous Testing processes and procedures that fit within and enhance our CI/CD pipeline and methodologies
  • Contribute to designing and developing test automation frameworks for different types of testing including end-to-end, UI, API, integration, and performance
  • Own and manage tools, systems, and cloud infrastructure employed for quality, automation and testing purposes
  • Review code changes and determine and assess quality and test coverage
  • Collaborate with developers to create tests, identify bugs, raise issues, and assist with root-cause analysis to isolate and address the problem
  • Communicate information about testing and automation including progress, issues
  • Enhance the overall skill set of the team by contributing to our processes, sharing best practices, and helping us innovate and build great products


A senior engineering minded, quality focused individual with a proven track record of quality ownership, and excellent communication skills (especially written, we are a distributed team).

Must have

  • Bachelor’s Degree in Computer Science, related field or commensurate technical experience
  • 7+ years of experience in quality engineering, test automation and/or software development
  • 1+ years of experience as a manager and leader
  • Track record of assessing quality risks, and developing and executing a variety of tests: Unit, Integration, E2E, UI, API, and/or Performance
  • Experience with building test automation frameworks, integrating tools and working with a variety of automation and test management tools
  • Experience owning, operating, and maintaining a CI/CD system and workflows (CircleCI, Jenkins, etc.) and leveraging a test environment in the cloud (AWS, Azure etc.)
  • Strong programing skills with the ability to solve problems with code (Javascript, Python, Go and/or Shell scripts), and work with dev tools (Github, IDEs, Browser Dev Tools)

A plus to have

  • Knowledge of Docker and container technologies
  • Experience with UI automated testing and tools: Selenium, Jasmine, Cypress, Cucumber
  • Experience testing RESTful APIs and related tools: Postman, SoapUI, curl
  • Experience testing SQL and/or NoSQL database(s), and writing SQL scripts
  • Knowledge of networking fundamentals and common Web protocols
  • Experience implementing performance testing and working with load testing tools (Jmeter, LoadRunner) and performance monitoring tools
  • Knowledge of continuous testing, continuous integration, and continuous delivery of the software lifecycle: Dev, Ops, Quality
  • Experience in agile software process – someone who believes in agile but is not beholden to a particular methodology

Organizational & soft skills

  • Excellent communication skills (verbal/ written)
  • Highly organized and process driven – must efficiently manage workload, have high productivity and time management skills
  • Self-directed, motivated, and able to work independently with little supervision, and willing to push through challenges
  • Collaborative and team player with the ability to work as part of a highly distributed team – great communication skills via Slack, Zoom, and Google Meet is a must
  • Leadership and Management experience

Syniti offers a generous benefits package that includes medical, 401k, long term disability, life insurance and a paid time off program.

If you are interested in this or any one of the exciting career opportunities at Syniti®, please go to www.syniti.com and view our Careers section, where you should complete the on-line application process.