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Maintenance and Support Policy

HiT Software offers Product Maintenance and Technical Support through its Annual Maintenance Support Package (AMSP). AMSP includes the following:

  • Major Product Upgrades (major features and performance enhancements)*
  • Minor Product Upgrades (secondary features and performance enhancements)*
  • Maintenance Product Upgrades*
  • New Documentation Releases
  • Annual Technical Support. Technical Support is offered via Help Center and is available 8:00am to 5:00pm Pacific Time and 08:00-17:00 Central European Time.

Under AMSP, upgrades can be accessed electronically or, on request, physically shipped. HiT Software supports the current major release level of a product and its preceding major release level (e.g. 6.x and 5.x).For any product, HiT Software may offer:

  • Major releases
  • Minor releases
  • Maintenance releases

Major, minor and maintenance releases are available to customers with a current Annual Maintenance Support Package (AMSP). Major and minor releases require a new license key. If you do not have AMSP, contact to bring your AMSP up to date.

Customers with no Annual Maintenance Support Package (AMSP) will not have access to Technical Support. Maintenance releases for a current product are available to all licensed customers of the base release and do not require a new license key. For example, if you have release, you may download and install a update pack free of charge.